How can we help you?
Find answers to common questions, get troubleshooting help, and contact our support team.
Quick Help
FAQ
Find answers to frequently asked questions
Troubleshooting
Fix common issues and problems
Features Guide
Learn how to use all app features
Contact Us
Get in touch with our support team
Frequently Asked Questions
How do I create an account?
To create an account, open the HealthTracker app and tap "Sign Up". Enter your email address, create a secure password, and follow the verification steps. You'll receive a confirmation email to activate your account.
How does food recognition work?
HealthTracker uses Apple's Vision Framework for food recognition. Simply take a photo of your food, and the app will automatically identify it and add nutritional information to your log. This feature works offline and is 100% free with no API limits.
Can I track my activities and exercises?
Yes! HealthTracker allows you to log various activities including cardio, strength training, sports, and more. You can track duration, intensity, and calories burned for each activity.
How do I reset my password?
On the login screen, tap "Forgot Password" and enter your email address. You'll receive a password reset link via email. Follow the instructions in the email to create a new password.
Is my data secure and private?
Absolutely! HealthTracker uses industry-standard encryption to protect your data. Food recognition processing happens entirely on your device, ensuring your privacy. We never share your personal health data with third parties.
What iOS versions are supported?
HealthTracker requires iOS 13.0 or later, with iOS 14.0+ recommended for the best experience. The app takes advantage of Apple's latest Vision Framework features for optimal food recognition.
Troubleshooting
Food Recognition Not Working
- Ensure you have good lighting when taking photos
- Make sure the food is clearly visible and in focus
- Try taking the photo from different angles
- Check that your iOS version is 13.0 or later
- Restart the app if the issue persists
Connection Issues
- Check your internet connection
- Try switching between WiFi and cellular data
- Restart your router if using WiFi
- Check if other apps can connect to the internet
- Contact support if the problem continues
App Crashes or Freezes
- Force close the app and reopen it
- Restart your iPhone
- Check for app updates in the App Store
- Ensure you have enough storage space
- Update to the latest iOS version
Login Problems
- Double-check your email and password
- Try resetting your password
- Check if your account is verified
- Clear the app cache (delete and reinstall)
- Contact support for account recovery
Features Guide
Smart Food Recognition
Take a photo of any food and let our AI identify it automatically. Works with fruits, vegetables, proteins, grains, dairy, and mixed dishes with 85-95% accuracy.
Activity Tracking
Log your workouts, sports, and daily activities. Track duration, intensity, and calories burned to maintain a complete health picture.
Progress Monitoring
View your health trends over time with detailed charts and statistics. Monitor your eating habits and activity patterns.
Profile Management
Customize your profile with personal information, goals, and preferences. Update your profile picture and health objectives.
Contact Support
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Weekend support available for urgent issuesWebsite
www.prome-thus.com
Visit our main website for more information